Privacy Policy
Last updated: 21 August 2026
1. Who we are
PetHealthCertificate ("we", "us") is the data controller for the personal data described below. Contact us at info@pethealthcertificate.co.uk with any privacy question or request.
2. What we collect
| Data | Why we collect it |
|---|---|
| Your name, email, phone (optional) | To contact you about your enquiry and any vet we find |
| Your dog's name | To identify your enquiry to the vet |
| Country and town/city | To find and contact a vet near you |
| Preferred treatment date | To find a vet available in the legal treatment window around that date |
| Any notes you add | To handle special circumstances (multiple dogs, timing constraints, etc.) |
3. How we use it
We use this information only to try to find you a vet, to contact you with the price and appointment details, and to meet our own accounting and legal obligations. We do not sell your data or use it for advertising.
4. Who we share it with
- The vet or clinic we contact on your behalf — we share the minimum needed (your name, dog's name, contact details, appointment requirements) so they can quote you.
- We do not share your data with anyone else, and we do not run advertising or analytics trackers on this site at present (see our Cookie Policy).
5. How long we keep it
We keep enquiry records for as long as reasonably needed for customer support and accounting purposes, and delete or anonymise them after that unless we're required to keep them longer by law (for example, UK tax record-keeping rules).
6. Your rights
Under UK GDPR you can ask us to access, correct, or delete your personal data, or ask what we hold about you. Email info@pethealthcertificate.co.uk and we'll respond within a reasonable time. You can also complain to the UK's Information Commissioner's Office (ico.org.uk) if you think we've handled your data incorrectly.